{"id":964,"date":"2026-10-03T11:26:44","date_gmt":"2026-10-03T08:26:44","guid":{"rendered":"https:\/\/operator.co.ua\/en\/documents\/"},"modified":"2026-10-04T01:00:01","modified_gmt":"2026-10-03T22:00:01","slug":"documents","status":"publish","type":"page","link":"https:\/\/operator.co.ua\/en\/english\/documents\/","title":{"rendered":"Documents for download"},"content":{"rendered":"\n<div lang=\"en\"><p class=\"og-lead\">Main documents for cooperation: contracts, forms and commercial offers. All files are free to download (the documents themselves are in Ukrainian). Need help? Write to info@operator.co.ua or call <span style=\"white-space:nowrap\">+38 073 230-30-33<\/span>.<\/p><div class=\"og-grid og-grid-2\"><div class=\"og-card\"><h3>Natural gas supply contract<\/h3><p>Contract text for supplying natural gas to a non-household consumer: subject, price and volume determination, settlements, rights, obligations, liability and changes of terms. Used as the basis after the commercial offer is agreed.<\/p><p><a class=\"og-btn\" href=\"\/wp-content\/uploads\/2020\/02\/\u0414\u043e\u0433\u043e\u0432\u0456\u0440-\u043f\u043e\u0441\u0442\u0430\u0447\u0430\u043d\u043d\u044f-\u0433\u0430\u0437\u0443.doc\" download>Download (Ukrainian)<\/a><\/p><\/div><div class=\"og-card\"><h3>Standard natural gas supply contract<\/h3><p>Standard form of the natural gas supply contract applied under legal requirements: general provisions, settlements, suspension and resumption of supply.<\/p><p><a class=\"og-btn\" href=\"\/wp-content\/uploads\/2020\/01\/\u0422\u0438\u043f\u043e\u0432\u0438\u0439-\u0434\u043e\u0433\u043e\u0432\u0456\u0440-\u043f\u043e\u0441\u0442\u0430\u0447\u0430\u043d\u043d\u044f-\u0433\u0430\u0437\u0443.doc\" download>Download (Ukrainian)<\/a><\/p><\/div><div class=\"og-card\"><h3>General supply terms<\/h3><p>General terms of supply: start and termination of supply, metering and settlements, consumer rights and complaints procedure.<\/p><p><a class=\"og-btn\" href=\"\/wp-content\/uploads\/2019\/12\/\u0417\u0430\u0433\u0430\u043b\u044c\u043d\u0456-\u0443\u043c\u043e\u0432\u0438-\u043f\u043e\u0441\u0442\u0430\u0447\u0430\u043d\u043d\u044f.pdf\" download>Download (Ukrainian)<\/a><\/p><\/div><div class=\"og-card\"><h3>Questionnaire<\/h3><p>A form for preparing an individual commercial offer: company data, metering points (EIC codes), annual and monthly volumes, payment form. Fill in, sign and email to info@operator.co.ua.<\/p><p><a class=\"og-btn\" href=\"\/wp-content\/uploads\/2020\/02\/\u041e\u043f\u0438\u0442\u0443\u0432\u0430\u043b\u044c\u043d\u0438\u0439-\u043b\u0438\u0441\u0442-\u0434\u043b\u044f-\u0441\u0430\u0439\u0442\u0430-1.docx\" download>Download (Ukrainian)<\/a><\/p><\/div><div class=\"og-card\"><h3>Dispute resolution procedure<\/h3><p>Describes how a consumer can file a complaint or claim, review deadlines, and what to do if the issue is not resolved: apply to NEURC or to court.<\/p><p><a class=\"og-btn\" href=\"\/wp-content\/uploads\/2019\/12\/poriadok_vurishennia_sporiv.docx\" download>Download (Ukrainian)<\/a><\/p><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Main documents for cooperation: contracts, forms and commercial offers. All files are free to download (the documents themselves are in Ukrainian). Need help? Write to info@operator.co.ua or call +38 073 230-30-33. Natural gas supply contract Contract text for supplying natural gas to a non-household consumer: subject, price and volume determination,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":899,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-964","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/operator.co.ua\/en\/wp-json\/wp\/v2\/pages\/964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/operator.co.ua\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/operator.co.ua\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/operator.co.ua\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/operator.co.ua\/en\/wp-json\/wp\/v2\/comments?post=964"}],"version-history":[{"count":1,"href":"https:\/\/operator.co.ua\/en\/wp-json\/wp\/v2\/pages\/964\/revisions"}],"predecessor-version":[{"id":1273,"href":"https:\/\/operator.co.ua\/en\/wp-json\/wp\/v2\/pages\/964\/revisions\/1273"}],"up":[{"embeddable":true,"href":"https:\/\/operator.co.ua\/en\/wp-json\/wp\/v2\/pages\/899"}],"wp:attachment":[{"href":"https:\/\/operator.co.ua\/en\/wp-json\/wp\/v2\/media?parent=964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}