Main documents for cooperation: contracts, forms and commercial offers. All files are free to download (the documents themselves are in Ukrainian). Need help? Write to info@operator.co.ua or call +38 073 230-30-33.
Natural gas supply contract
Contract text for supplying natural gas to a non-household consumer: subject, price and volume determination, settlements, rights, obligations, liability and changes of terms. Used as the basis after the commercial offer is agreed.
Standard natural gas supply contract
Standard form of the natural gas supply contract applied under legal requirements: general provisions, settlements, suspension and resumption of supply.
General supply terms
General terms of supply: start and termination of supply, metering and settlements, consumer rights and complaints procedure.
Questionnaire
A form for preparing an individual commercial offer: company data, metering points (EIC codes), annual and monthly volumes, payment form. Fill in, sign and email to info@operator.co.ua.
Dispute resolution procedure
Describes how a consumer can file a complaint or claim, review deadlines, and what to do if the issue is not resolved: apply to NEURC or to court.